HVMS Support

HVMS support requests can be submitted at any time through a support ticket. HVMS Support Specialists are available at the below times. If a general support request is submitted outside of the general support hours, it will be addressed during general support hours.  For our Emergency Support Policy Click Here.

General Support Hours

Monday to Friday: 7:00am – 5:30pm CST

Live Chat & Phone Support Hours

Live chat support is available and visible from the bottom right-hand corner of this webpage and our support portal during the below times only

Monday, Tuesday, Wednesday: 9:30am – 5:00pm CST

Thursday: 10:30am – 5:00pm CST

Friday: 9:30am – 1:30pm CST

*Thursday delayed start time for staff training

Phone support is also available during the above chat times, to leave a message for the next available support specialist to call you back, dial:

North America: 1-855-508-4800 or 1-877-207-3335 ext.2

Australia: +61 1300885445

HVMS Announcements Forum

Follow for instant HVMS updates

HVMS Community Forum

Connect with other HVMS Users

HVMS Feature Request Forum

Post and vote for development requests

HVMS Emergency Support Policy

HVMS after-hours Emergency Support is available outside of our general support hours for situations where your HVMS software is not accessible from your server or any of your workstations.


To contact our Emergency Support services outside of general support hours, leave a voice message using our support phone number (1-855-508-4800) In addition, you can submit a support ticket with the word ‘Urgent’ in the ticket title with additional details about your emergency.


NOTE: General support requests submitted during Emergency Support hours will be addressed during general support hours as listed above.


U.S. Observed Holidays (general support closed):

Teamviewer allows our support technicians to securely access your computer and better assist you with questions and support issues.

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