Customer Support

HVMS Support

HVMS support requests can be submitted at any time through a support ticket. HVMS Support Specialists are available at the below times. If a general support request is submitted outside of the general support hours, it will be addressed during general support hours. For our Emergency Support Policy Click Here.

General Support Hours

Monday to Friday: 7:00am – 5:30pm CST

Excluding US Holidays

Search our Knowledgebase for How-To Articles and Videos Can't find Your Answer? Submit a Ticket

Support

Live Chat & Phone Support Hours

Live chat support is available and visible from the bottom right-hand corner of this webpage and our support portal during the below times only

Monday, Tuesday, Wednesday: 9:30am – 5:00pm CST

Thursday: 10:30am – 5:00pm CST

Friday: 9:30am – 1:30pm CST

*Thursday delayed start time for staff training

Excluding US Holidays

Phone support is also available during the above chat times, to leave a message for the next available support specialist to call you back, dial:

North America: 1-855-508-4800 or 1-877-207-3335 ext.2

Australia: +61 1300885445

“
Fastest problem solver in all the land! I keep leaving your IT’s with my issues and when I come back to my computer they’re magically fixed. Wizards!
NancyEnergy Equine

“
Very responsive and work with you to set realistic time frames to complete projects that your business needs to work more efficiently.
ShellyWoodside Equine Clinic

“
Molly did a phenomenal job of helping me yesterday with a reoccurring problem, she spent pretty much the whole day helping to check each of our machines in hopes that we have the issue taken care of and if not a good starting point. I can not say enough good things about Molly’s help yesterday.
MeganMontana Equine Medical & Surgical Center

“
It’s always a pleasure to work with Betsy, she gets me the answers I need and helps me so I can help myself in the future.
SheilaRetama Equine Hospital

“
Great Customer Service!!!! I have worked with 4 different veterinary software throughout my career and I really think that yours is the most user-friendly one. I just wish that the clinic would use all the options that you offer (e.g. Diagnosis).
ConnyEquine Sports Medicine & Surgery

“
I want to thank Nicole and all associated support staff for the excellent job in assisting us w/ any dilemmas that may arise…in our case the instances are very few! We have had HVMS for over 8 years and love it! We appreciate all you do to help keep our business functioning properly.
Vandy StarnesFranklin Equine Services

“
Much improved software support over that past year. Very pleased with communication and results!
Colorado Equine ClinicColorado Equine Clinic

“
Your customer service is outstanding, not sure how it could be any better!
Dr. Mark BausGrand Prix Equine

HVMS Announcements Forum

Follow for instant HVMS updates

Announcements

HVMS Community Forum

Connect with other HVMS Users

HVMS Community

HVMS Feature Request Forum

Post and vote for development requests

Feature Requests

HVMS Emergency Support Policy

HVMS after-hours Emergency Support is available outside of our general support hours for situations where your HVMS software is not accessible from your server or any of your workstations.

To contact our Emergency Support services outside of general support hours, leave a voice message using our support phone number (1-855-508-4800) In addition, you can submit a support ticket with the word ‘Urgent’ in the ticket title with additional details about your emergency.

NOTE: General support requests submitted during Emergency Support hours will be addressed during general support hours as listed above.

U.S. Observed Holidays (general support closed):

New Year’s Day
Good Friday
Memorial Day
Independence Day
Labor Day
Veteran’s Day
Thanksgiving (Thursday & Friday)
Christmas Day
Boxing Day

Teamviewer allows our support technicians to securely access your computer and better assist you with questions and support issues.